As the year draws to a close, our focus can be fixed firmly forward, on the busy weeks ahead, or on planning a successful 2026. But to prepare well for the future, it's useful to reflect on the year we’ve had…

Bringing people into your business who don’t flourish or who leave too soon will be more detrimental to your bottom line than wasteful approaches around food or energy. Are you giving enough focus to intentionally hiring for retention? 

Resilience isn’t about grinding harder or building a tougher shell. It’s about recovery, boundaries, and the ability to absorb pressure without losing yourself.

Sometimes the bravest thing you can do is stop. And sometimes, stopping is exactly what makes you stronger…

Assessment is the foundation of the hiring process. It’s where the skill of the recruiter saves you a fortune down the line, preventing irrelevant interviews, managing your reputation and making sure only the most aligned and valuable people come your way…

Every role, every client, every candidate gets the attention they deserve. That’s how I deliver the thoughtful, personalised service I’m proud of and how I make placements that last. Discretion, attention, consideration, and communication are key. I work behind the scenes with trust, collaboration, and professionalism…

What would you do with half a million pounds? It’s a life-changing sum. And through Walk for Wellbeing, it’s changed the lives of thousands of hospitality people…

Six years ago, I launched mum. Since then, the hospitality and recruitment landscape has been in near-constant motion. I’m focused not just on what’s changing, but on what must remain. In hospitality hiring, there are four areas that employers can’t afford to ignore…

Deciding to change jobs is rarely just about job title or income. It’s usually about engagement, development, purpose, values, wellbeing, and the kind of work life you want.  Before you take the leap, ask yourself these questions…

Redundancy can make you feel like the rug’s been pulled from under you. But it can and should be a powerful moment in your career story. It’s the turning of a page. And this next chapter for you deserves to be written with confidence…

The idea of posting on LinkedIn or speaking in public used to make me cringe. But with encouragement, I started doing just that. I realised that personal brand is built by serving others and sharing what matters to them, and you do it not for applause, but for impact…

No matter how you market your brand or how well you articulate your values, if the day-to-day culture doesn’t live up to those promises, especially at leadership level, they become meaningless. This moment stayed with me…

When someone trusts you to help them with their career, or to make an important hire, they deserve an approach that’s tailored to them. It’s not just about a rigorous professional process. It’s about listening, understanding, and being present. Looking out for people, whether you ultimately successfully place them or not…

It won’t be long before I can celebrate a decade of mum. That’s an incredible thought! And the best part is that in that time, I’ll have helped hundreds of hospitality professionals find ideal roles that suit them, with the best employers in the business. From day one, mum has stayed loyal to the values it was built on…

Mindset matters. It shapes life choices, relationships, and goals. And it impacts how we make career decisions. When it comes to considering a job move, mindset influences how and why a candidate engages with a role, how they deliver and how long they stay…

Hospitality employs millions of people, and every one of them deserves a workplace that supports their wellbeing. That’s why human-centric leadership is so crucial, not just because it’s the right thing to do, but because it makes business sense…

Your people are your business. Your hiring approach is an expression of your brand. mum protects your reputation by taking a human-centred approach to hospitality hiring. We deliver results by putting people and brand at the heart of an efficient, expert process…

Life isn’t a popularity contest. The goal isn’t to win over the most people; it’s to connect with the right people. If you stay true to yourself, the right people will find you, and the sooner you’ll find the path to where you were always meant to be…

The purpose of hiring is to find the right person, not just any person. That’s why ‘relevant hires’ is a significant success metric, because these are the people who add to your culture and live and breathe your values. But what is a relevant hire and how can you identify them?...

When I created mum 5 years ago, I made a commitment. I don’t and won’t use the shady shortcuts that undermine the trust in the hiring process. Instead, I put people at the centre of everything. I listen, understand, care, and connect.

Let’s talk about the recruiter practices that are eroding trust in hospitality…

In hospitality, our welcome to guests is representative of our brand, a promise of the experience to come. So why should welcoming new team members be any different?  

At mum, we work with people-centric employers, and their onboarding stands out from the rest. Here are some of their best onboarding tips, to help put your people ahead of your process…