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Discover valuable insights – from how to consciously grow your team and nurture your employer brand, to how to make informed decisions about your career and find a role where you belong.
(Plus the odd bit of exciting news, just for good measure.)
seven years on and here’s what matters more than ever….
mum launched 7 years ago. Today, I'm more focused than ever. Because hospitality is, and always will be, powered by people…
the short-term fix of careless hiring.
The right hire will be with you six months from now. Your team will have grown through working with them, and you’ll see a future for them in the business. That’s a relevant hire, and it’s far more valuable than a fast one...
seeing what doesn’t serve you.
Most of us carry habits, assumptions, relationships and roles long past their usefulness. Seeing what doesn’t serve us helps us make mindful decisions about the direction of our lives. But it’s a skill that takes time to build...
meet mum: a human-centred approach to recruitment in hospitality.
Hospitality is built on the care, craft, and commitment of people, and their ability to create experiences guests remember. In my view, recruitment should feel the same. Meet mum…
hospitality action taking the temperature: what the findings mean for employers.
The latest Hospitality Action Taking the Temperature survey is one of the most useful indicators of the state of their wellbeing in the hospitality workplace. And it’s impossible for employers to ignore…
human‑centred hiring: why it’s needed more than ever.
Hospitality businesses need strong, capable teams, hired for who they are, how they operate and how they deliver. Human-centred hiring is the answer, and here’s why...
behaviours are your culture.
Any organisation can say it stands for respect, inclusion, collaboration, or empowerment. But when leaders behave in ways that contradict those words, that’s your culture…
two months to go: why walk for wellbeing matters more than ever.
Walk for Wellbeing 2026 is just two months away; a time when hospitality people come together and step forward for wellbeing. Have you signed up yet?
five ways to upgrade your job‑search.
With the right approach, you can and will secure the role that’s right for you.
I’ve put together five tips that will help you upgrade your job search. If you’re actively exploring your next move, these will help you focus your energy and time where it counts…
halfway through the year…but where are we headed?
The half year point is always a good time to pause and reset. If you’re leading people or hiring them, now is a good time to refocus on what delivers the most impact…
“you look great!”. what sometimes comes next is the problem.
Over the last eighteen months, I’ve made some big changes to my health. I look and feel very different, and I'm comfortable in my own skin. But what’s been harder to deal with are certain comments, especially in professional settings...
wellbeing is more than a word.
Wellbeing. We've heard that word so often I wonder whether we’ve lost sight of what it means. If we're serious about the wellbeing of hospitality people, then it's not about offering free yoga classes, or being ‘understanding’ in a crisis. It's about creating cultures that continually support wellness…
hiring for the future workplace you want.
In hospitality, we’re brilliant at responding to what’s right in front of us. But when it comes to hiring, it’s not just about solving the immediate challenge. Your hiring should be informed by the future workplace you want to create…
staying human: a commitment to communication.
When candidates email to thank me simply for being kept informed, it highlights what's broken in hiring today, and why human-centric hiring and communication is crucial…
hiring works best when you plan for it.
Swift, efficient hiring benefits everyone involved and it’s possible when you commit to a plan. Here, I look at how expert planning can transform the speed and outcome of your hiring, and have a positive impact on your business, your candidates and your brand…
walk for wellbeing – a desire to help that grew into a national movement.
When Craig picked up the phone to share his idea with Sean Wheeler back in 2020, neither imagined Walk for Wellbeing would become what it is today.
the moments that define your hiring outcome. is your process getting in the way?
Your hiring process tells candidates a story about who you are. And sometimes it’s no fairytale! Rushed steps, long silences and slow offers can sideline or disengage great people. Here, I share my experience of the hiring stages that matter most and how to stop getting in your own way…
experienced candidates will interview you, as much as you interview them.
When you’re hiring experienced leaders, they may interview you as much as you interview them. And that’s exactly what you want. Their questions are a window to understanding culture-add, strategic alignment, and long‑term success. And if you prepare in the right way, you’ll be closer to making a successful long term hire…
hire with informed conviction, not haste.
Everyone seems to be in a hurry in hospitality right now, but excessive speed doesn’t mean better outcomes; thought and clarity does. Stopping to consider the humans you want to hire and then approaching them as people, not data points is essential. You can’t short‑cut that, especially at senior level…
culture is your competitive edge: but is it clear in your hiring process?
Today’s candidates want to understand your values and culture, and these can influence their decision on a role far beyond salary and benefits. That’s why EVP should be central to your thinking on how you attract and keep the best people...