Your people are your business. Your hiring approach is an expression of your brand. mum protects your reputation by taking a human-centred approach to hospitality hiring. We deliver results by putting people and brand at the heart of an efficient, expert process…

Life isn’t a popularity contest. The goal isn’t to win over the most people; it’s to connect with the right people. If you stay true to yourself, the right people will find you, and the sooner you’ll find the path to where you were always meant to be…

The purpose of hiring is to find the right person, not just any person. That’s why ‘relevant hires’ is a significant success metric, because these are the people who add to your culture and live and breathe your values. But what is a relevant hire and how can you identify them?...

When I created mum 5 years ago, I made a commitment. I don’t and won’t use the shady shortcuts that undermine the trust in the hiring process. Instead, I put people at the centre of everything. I listen, understand, care, and connect.

Let’s talk about the recruiter practices that are eroding trust in hospitality…

In hospitality, our welcome to guests is representative of our brand, a promise of the experience to come. So why should welcoming new team members be any different?  

At mum, we work with people-centric employers, and their onboarding stands out from the rest. Here are some of their best onboarding tips, to help put your people ahead of your process…

Inside work and out of it, communities and culture are built by people who understand the power of generosity. Because when you give without expecting anything back, when you lead by example and lift others up, it causes a ripple effect…

Your future hires are already forming an opinion of you. What will it be?

An honest, clearly communicated, consistent employer brand isn’t an optional extra. It’s the difference between an efficient, engaged, and productive workplace and one that struggles to recruit and retain. And just as with personal brand, it all starts with your values and behaviours…

It’s so important to surround yourself with people who understand you and stand by you. These people are even more important at the points in life when we’re making big decisions. So, when you’re deciding where you next want to work, or who to hire into a critical role, you need people who understand you to support you. That’s when a great recruiter should be counted among ‘your kind of people’. 

Planning a career move can feel overwhelming. Don’t go it alone. In a competitive market, your approach to your job search will impact both the outcome and the experience itself.

Our advice always begins the same way: approach your job search as you would any project; with strategy and structure…

Find out how hiring for ‘culture-add’ helps you build stronger, more resilient teams and positions your businesses to thrive in a landscape defined by innovation, adaptability, and inclusivity.

Hospitality is captivating. The environments, the experiences, the people. It’s a heady mix, full of energy and passion. But beneath the excitement, the industry can sometimes undermine employee wellbeing.

‘Brewing Strength: Fostering community and connection in the workplace’ brought together over 50 hospitality professionals to explore practical strategies for workplace wellbeing.

The words ‘human-centred’ often appear in value statements and career sites. But what does it mean to be truly human-centred in your hiring? Why does it matter?

mum partners with The Offline Club to bring the hospitality community a much-needed pause with Hospitality Offline; a way to unwind, connect and reset, away from the pressure of always being ‘on’.

…this has been one of the most positive and un-recruitment experiences I’ve ever had!"

We all deserve to be seen, heard, and supported…

Craig recently had the privilege of speaking at the very first Be Inclusive Hospitality Changemaker event. It was an evening packed with powerful conversations, shared stories, and plenty of lightbulb moments.

Walk for Wellbeing is back for a sixth year and is even bigger than before!

Read more about plans for this year’s event and how you can get involved.

When someone suggested Craig move from hospitality to recruitment back in 2012, he laughed it off. It went on to be the best career move he ever made.

In this piece, written for The Caterer, we explore the devastating effects of unpaid wages, why we must hold employers accountable and perhaps most importantly what can be done if you or someone you know finds themselves in this situation.

Here at mum, we know changing jobs is a big deal. So, before you take the leap, consider these six steps to help you decide whether a career move is the right thing for you…

The Caterer’s inaugural People Network event on November 5 at London’s One Moorgate Place brought together industry leaders dedicated to transforming people and workplace culture in hospitality.