what do you gain when you work with mum?

Your people are your business. Your hiring approach is an expression of your brand. We know delays and mismatches in recruitment drain your time and resources, and impact successful operations.

mum protects your reputation by taking a human-centred approach to hospitality hiring. We deliver results by putting people and brand at the heart of an efficient, expert process.

Working with mum means you retain the support of a highly experienced, connected recruiter as part of your extended team. You gain a tailored approach that takes pressure off your people, makes excellent use of resources, and delivers measurable results.

what results can you expect?

swift time to hire.

You can expect a shorter time from brief to hire.

Our clients often make offers of employment within four weeks, thanks to our network of highly relevant candidates and efficient, relationship-led search process.

high relevance of hire.

You can expect retained placements that deliver long-term success to your business.

Every shortlist is closely matched to your brief on values, culture-add, and future potential, as well as skills and experience, leading to more relevant and valuable hires.

rare access to passive talent.

You can expect to engage sought-after candidates who are hard to reach.

Our long-term industry relationships mean we’re connected with high-calibre candidates who aren’t actively applying but will move for the right opportunity.

efficient use of resources.

You can expect to see significant savings on time and budget.

We handle the entire hiring process, from mapping and outreach to scheduling of interviews and post-placement care, freeing up your team and budget for other priorities.

an ongoing, retained partnership.

You can expect an attentive and supportive service that is rooted in a deep understanding of hospitality and significantly elevates your hiring success.

We align with your strategy and culture, and work to deliver on your longer-term recruitment needs, not just role-by-role.

recent success stories for mum clients.

Chief People Officer, Hospitality and leisure start-up, United Kingdom

outcome: Candidate brought on board in five weeks, known to mum for past five years

delivery: This role required a discreet, non-advertised search and selection approach. Provided a shortlist of seven candidates, with three progressing to final stage. Successful appointment made.

Operations Director, Independent lifestyle hotel, Hertfordshire

outcome: Hired within 5 weeks; known candidate with no live applications elsewhere. 

delivery: Worked exclusively with a consultative approach, creating a branded campaign. Provided a shortlist of six candidates, with three progressing to final stage. Successful appointment made.

General Manager, Luxury resort, Caribbean 

outcome: 4 weeks from brief to hire; candidate sourced from mum network, with minimal operational and brand disruption

delivery: Worked exclusively through a discreet executive search. Provided a shortlist of five candidates, with two progressing to final stage. Successful appointment made.

Head of Finance, Boutique travel and hospitality company, Europe

outcome: succeeded where a specialist finance recruiter had failed.

delivery: Took a non-branded advertised approach. Provided a shortlist of five candidates, with two progressing to final stage. Successful appointment made.

what our clients and candidates say about mum.

“mum delivered exactly what we needed and more. From the first conversation, the approach was highly personalised, professional, and refreshingly hands-on. The successful hire was sourced and secured within four weeks. Throughout, Craig stayed close to every step of the process with clear communication, regular updates, and a genuine commitment to making sure we made the right hire. A dedicated, results-driven partner and a pleasure to work with”; Group Vice President, Luxury resort, Caribbean

“Craig has been a valued partner for several years now and has consistently delivered great candidates for our business. A recent role was particularly important and Craig took a thorough and pro-active approach, while guiding us through and pulling together a branded recruitment campaign, which worked very well! He ultimately found us an excellent person for the role and consistently checks in post-placement to see how the new role is fitting into our culture and team, which we always appreciate. Craig’s personable approach and attention to detail really set him apart and it’s always been a pleasure to work with him.” Managing Director, Independent lifestyle hotel, Hertfordshire